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Security FAQs

Last Updated: February 25, 2021

Will you use my data to build advertising products or sell it to third parties?

No. For more details, view our Privacy Policy.

Will you disclose or sell the data and PII that I provide you about my customers?

No. We use the data you provide us about your customers only to provide your services and for no other purpose.

How is my password secured?

We securely encrypt your passwords. Passwords are one-way encrypted using the bcrypt algorithm, with a random salt for each password. This means that only the original creator of the password knows its value. This type of encryption is extraordinarily difficult to break. When passwords must be retrieved, public/private key encryption is used, with a key length of 4096 or greater. Access and retention of passwords are strongly controlled and logged.

How do you protect Credit Card and Financial Information?

ConvertAble does not store credit card numbers and security information. If you provide a credit card number to purchase a service, it is turned into a secure token by our credit card processing company. We only store the secure token on our systems. We do not collect or store personal financial data, Social Security Numbers, National Insurance numbers, or government-issued ID numbers of any kind.

How can I protect my ConvertAble account?
  • Do not share your ConvertAble password with anyone.
  • Make sure that your password includes both numbers and capital letters, and is at least 8 characters in length.
  • Update your password on a regular basis.
In what country (or countries) is my data stored – both on your infrastructure and for backups?

Our customer data is stored on secure servers in the United States on a secure cloud computing platform at AWS.

How can I protect my ConvertAble account?

The AWS cloud infrastructure represents that it has been designed and is managed in alignment with regulations, standards, and best practices, including:

  • HIPAA
  • SOC 1/SSAE 16/ISAE 3402 (formerly SAS70)
  • SOC 2
  • SOC 3
  • PCI DSS Level 1
  • ISO 27001
  • FedRAMP(SM)
  • DIACAP and FISMA
  • ITAR
  • FIPS 140-2
  • CSA
  • MPAA
Is the data flowing between the business and the vendor’s cloud-computing infrastructure secured?

Yes. A proven, standard algorithm with at least a 1024-bit key is used for all communications between cloud servers.

Are you HIPAA Compliant?

Yes. Our products are HIPAA complaint, with employees required to complete HIPAA.

Are you PCI Compliant?

Yes. ConvertAble is PCI DSS 3.1 Compliant.

Do you do background checks on your employees?
  • Employees go through a background check and a reference check before they are hired.
  • Employees and contractors all sign a confidentiality agreement.
Where can I learn more about protecting my privacy and security on app.ConvertAble.co?

This document contains answers only to frequently asked questions. ConvertAble has developed a robust Privacy Policy, which you can access here.